Technology Trainer – Full-time Contract

Employment Status: Full-Time Contract (35 hours/week), grant-funded contract

Reports to: Department Supervisor

Hourly contract rate: $18.00 July 1, 2026 (no tax withholdings)

• This is an opening to be filled by July 1, 2026. The contract rate is $18/hour for the grant period starting July 1, 2026 – June 30, 2027.

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This is a full-time contract position funded in part through a federal grant administered by the State Library of Ohio.

The full-time grant position is expected to include up to 1820 hours from July 1, 2026, to June 30, 2027.

The rate of pay is set by the grant at $18.00 an hour (No Tax Withholdings) Essential Job Duties and Responsibilities:

• Provide professional, enthusiastic, courteous and outgoing interactions with library customers of all ages.
• Reach out to people in an outgoing manner and look for new community audiences for technology.
• Advocate for and enhance customers’ digital literacy skills. Develop library users’ technological confidence.
• Develop curriculum materials, Maker Space plan and programs on technology topics. Deliver public presentations that are interactive, enthusiastic, and informative to both groups and individuals of all ages. Provide one-on-one assistance and group training on topics such as Microsoft Office and Windows; digital literacy; online security; mobile technology; social media; computer hardware; 3D printing, gaming, employment, podcasting; and similar topics.
• Coordinate with the supervisor to set schedules and milestones for assigned projects. Self-manage project schedules and milestones so that deadlines are met and work shows high quality. Determine and maintain satisfactory progress on assigned work. Report on progress as appropriate.
• As directed: discover, assess, and make informed suggestions to supervisor on new technology that the library might train or offer to library patrons.
• Assess and report on customer service interactions, user learning success, and personal productivity. Make informed suggestions for improvements.
• Perform various other technical, customer service, or clerical tasks in other departments when needed.
• Assist patrons with the use of library equipment, copiers, microfilm, faxes, computers, etc. Provide informational assistance to patrons of all ages.
• Learn and teach others essential library resources such as databases, catalog systems, and equipment.
• Contribute to a positive, friendly, and cooperative environment for staff and library patrons of all ages;

Other Duties and Responsibilities:

• Follow all applicable library policies and procedures.
• Work in various departments as needed.
• Perform other duties as assigned.

Required Knowledge, Skills and Abilities:

• Excellent knowledge of information technologies – computer hardware, mobile, software, social media, etc.
• Excellent communication and people skills. Able to solve problems in an agreeable manner collaborating when needed, and to explain technology in easy-to-understand terms.
• Positive attitude and good customer service skills.
• Ability to pay attention to detail and prioritize tasks.
• Ability to work independently and as a team member.
• Ability to present information without bias and avoid recommending products or actions.

Qualifications:

• An appropriate combination of education and training to demonstrate required knowledge, skills and abilities. College training in a relevant field is preferred.
• Candidate must have experience working with various age groups, providing customer service, and maintaining confidential information.
• Must pass a drug & background check.

Other Work Considerations:

• General office/library environment;
• Attire must be appropriate for a business office environment.
• Work requires direct customer service most of the time;
• Limited physical effort required, including repetitive motion in the operation of a PC or other library equipment;

Usual Physical Demands:

• The physical demands referred to above are typically exhibited when performing this job’s essential duties and responsibilities. These physical demands are not and should not be construed to be job qualification standards, but are illustrated to help the Library, employee and/or applicant identify tasks where reasonable accommodation may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA-related disability.

Job Types: Full-time, Contract

Salary: $18.00 per hour

Schedule:

• Shifts vary according to Library and program hours
• Monday to Friday
• Weekend availability

Work Location: In person